FAQ

We accept credit cards, debit cards, Paypal, Apple Pay, Bancontact, iDEAL and SOFORT.

Simple answer, No.

We ship worldwide.
Be aware that your country may have restrictions when importing goods from certain countries. The COVID pandemic has also complicated shipments across the world. We may not be able to keep track of such occurrences and in case we’re not able to ship to your country we will refund your order.

Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

• Belgium: 1-2 days
• United-Kingdom, Germany, Netherlands, Luxembourg, France (Mainland): 3-5 days
• Rest of the European Union: 3-7 days
• Rest of the world: 7-14 days

Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

For now, deliveries outside of Europe may have to pay custom taxes.
Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order. However, we’re looking at eliminating those in the near future.

For more information, please refer the to website of the delivery partner handling your delivery.

Due to the nature of the type of items we’re selling (face Mask and personal protective equipment) and to respect post COVID-19 safety measures we do not accept returns except to the following conditions:

• The item must have been sold on our online store
• The item shouldn’t have been used NOR opened in any way
• The return or exchange request is made within 14 days of delivery
• The return is made within 14 days of the return or exchange request

SPECIAL CASE: if the item you purchased is damaged in any way or is not a right fit / uncomfortable to wear please do reach out and we will try our best to accommodate you.

To ask for a return, please reach out to support through the contact us page and mention your order number and email used to make the order.

We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Unfortunately, returns are the responsibility of the buyer, except for orders paid using PayPal.
Note: Return fees are covered by PayPal, not by us. Therefore any conditions or change regarding said coverage is the sole responsibility of PayPal. We advise you to consult Paypal’s documentation on the subject.

Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.